Artificial Christmas Tree | 2-Year Limited Warranty Policy
Warranty Overview
At The Christmas Palace, we stand behind the quality of our Artificial Christmas Trees with a 2-year limited warranty from the date of purchase. This warranty covers regular and sale-priced trees but excludes Open Box/Final Sale items.
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Our warranty ensures coverage for significant structural components of your tree, such as branches, hinges, and stands. Please note that flocking, loose tips, minor shedding, and isolated burned-out bulbs are not covered under this warranty.
How to File a Claim:
1. Initiate a Claim:
Contact our customer service team by emailing us at santa@thechristmaspalace.com and include detailed photos or videos of the issue.
2. Assessment:
Our team will assess your submission to determine if it falls under our warranty policy.
3. Resolution:
Once approved, we will offer a suitable resolution, which may include sending replacement parts, sections, or an entire tree, or providing a comparable alternative.
Exclusions:
- Normal wear and tear, misuse, negligence, or unauthorized repairs are not covered.
- Warranty coverage is limited to items purchased directly from The Christmas Palace or authorized sellers.
- The warranty is valid for the original purchaser only and is non-transferable.
- Coverage applies only to items used within the contiguous United States and Canada.
- We reserve the right to refuse a warranty claim if we feel the customer is trying to abuse the policy.
Additional Information:
- The duration of the warranty remains unchanged regardless of any claims processed.
- If your specific tree model is no longer available, you may choose to wait for restocking or receive a replacement of similar value, as determined by The Christmas Palace.
We are committed to providing exceptional customer service and ensuring that your experience with our products is a joyful one. For further assistance, please contact our dedicated customer service team.
