Norfolk Real Touch Tree Prelit Warm White LED

Shipping Policy

We offer free shipping on orders with totals over $99 within the lower 48 U.S. (Hawaii and Alaska excluded).

Shipping times are between 1-3 Business days, Depending on the product and customers location. We are unable to ship to PO boxes. Please supply a physical mailing address when filling out your shipping information.

Specialty items and larger trees may require additional shipping fees. For more information, refer to our official shipping policy.

Tree Products FAQ

Is the stand included in the height of the tree?

Yes, the stand is included in the overall height of each tree.

How do I choose the best tree for my space?

It is recommended to leave at least a few inches of space between your tree and ceiling, depending if you are planning to use a topper. If a topper will be used, please keep in mind its dimensions when choosing your tree size. Aside from a topper, the rest remains to your personal preference, depending on how much you would like your tree to fill up its designated space. As long as the dimensions fit- width, length and height, the rest is up to you!

How much do you charge for shipping?

Shipping is free on all orders with totals over $99. For smaller orders, we charge flat rate fees. Learn more by reading our shipping policy.

Artificial Christmas Tree | 2-Year Limited Warranty Policy

Warranty Overview

At The Christmas Palace, we stand behind the quality of our Artificial Christmas Trees with a 2-year limited warranty from the date of purchase. This warranty covers regular and sale-priced trees but excludes Open Box/Final Sale items.

• Our warranty ensures coverage for significant structural components of your tree, such as branches, hinges, and stands. Please note that flocking, loose tips, minor shedding, and isolated burned-out bulbs are not covered under this warranty. 

How to File a Claim:

1. Initiate a Claim:
   Contact our customer service team by emailing us at santa@thechristmaspalace.com and include detailed photos or videos of the issue.
2. Assessment:
   Our team will assess your submission to determine if it falls under our warranty policy.
3. Resolution:
   Once approved, we will offer a suitable resolution, which may include sending replacement parts, sections, or an entire tree, or providing a comparable alternative.

Exclusions:

• Normal wear and tear, misuse, negligence, or unauthorized repairs are not covered.
• Warranty coverage is limited to items purchased directly from The Christmas Palace or authorized sellers.
• The warranty is valid for the original purchaser only and is non-transferable.
• Coverage applies only to items used within the contiguous United States and Canada.
• We reserve the right to refuse a warranty claim if we feel the customer is trying to abuse the policy. 

Additional Information:

• The duration of the warranty remains unchanged regardless of any claims processed.
• If your specific tree model is no longer available, you may choose to wait for restocking or receive a replacement of similar value, as determined by The Christmas Palace.

We are committed to providing exceptional customer service and ensuring that your experience with our products is a joyful one. For further assistance, please contact our dedicated customer service team.