Dickens Village Too Pretty To Pellet

Shipping Policy

We offer free shipping on orders with totals over $99 within the lower 48 U.S. (Hawaii and Alaska excluded).

Shipping times are between 1-3 Business days, Depending on the product and customers location. We are unable to ship to PO boxes. Please supply a physical mailing address when filling out your shipping information.

Specialty items and larger trees may require additional shipping fees. For more information, refer to our official shipping policy.

Product FAQ

How can I pay?

During the checkout process, you may choose any of these convenient payment options:

• Visa, Mastercard, Discover and American Express Credit/Debit Cards
• PayPal
• Apple Pay (on compatible iOS devices)
• PayPal

Do you offer returns?

We offer free 30-day returns on most items as long as they are returned in their original condition. Learn more about returns and exchanges from our official refund policy.

Do you have any retail locations?

Yes, we have two beautiful showrooms in South Florida in Miami and Ft. Lauderdale. Please see our Locations page for details.

How do I use a coupon?

After adding qualified discountable item(s) to your cart, you will be able to apply coupon code(s) prior to final checkout.

After clicking “Checkout Now,” enter your Discount Code in the input shown in the checkout form. On mobile screens, click “Show order summary” at the top of your screen to expand your order summary and access the Discount code input. On larger screens, the order summary should be visible under the order summary on the right.

More Questions?

Learn more about our products, ordering, and fulfillment process in our FAQ page.